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Contact Support:
TelmaxTeleprompters.com
Gilbert and Company Inc.
825 35th Court SW
Vero Beach, FL 32968
Local: 772 617-2949
Toll Free: 888 239 7139
FAX: 772 492 8056
emaill: Sales@TelmaxTeleprompters.com
Training Videos:
Extras - Definition and History of the Teleprompter:
Software Update
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FAQs
Q. Will the Telmax Galaxy Series teleprompter fit my camera?
A. Yes our teleprompter will work with any size camera, big or small.
Q. How do I know which teleprompter will work best for me?
A. This is a complicated question, because the answer depends on what you are trying to accomplish with your teleprompter. In most cases, our 15" teleprompter is adequate because it has a range up to 20'. However, bigger teleprompters have the advantage of a larger reading area and a greater distance from the camera. You may call one of our skilled staff members at (800) 634-5017 or email us at sales@telmaxteleprompters.com to discuss which of our products will work best for you.
Q. How does a teleprompter work?
A. A teleprompter creates scrolling text in front of the camera lens that is visible to the subject being filmed and not to the camera itself. The advantage to using a teleprompter is that when the subject is reading from the teleprompter, they are looking directly into the camera’s lens, whereas if they were reading from notes or cue cards, it would be obvious that they are looking off camera. The objective of using a teleprompter is to have the subject being filmed reading a script without the viewer detecting it. Teleprompters are commonly used for television in newsrooms, game shows, and talk shows, as well as for many other recorded events.
Q. What is the difference between a stage prompter (presidential prompter) and a teleprompter?
A. A stage prompter does the same thing that a teleprompter does except for one thing: Stage prompters do not normally have cameras filming directly through them. Instead, the viewer may see the clear two-way mirror as the camera pans across the stage, but the scrolling is only visible to the reader and is not visible on the reverse side of the stage prompter mirror. On the other hand, a teleprompter is designed to always sit between the subject and the camera and encloses the camera under some type of hood.
Q. Why do your prices seem much less expensive than those of most other teleprompter companies?
A. We are the manufacturer and distributor of our own products. This gives us a low operation cost, which translates to less expensive high quality products for our customers.
Q. Are your products the same quality as those of other teleprompter companies?
A. Yes, our products are built with the end user in mind. We take extreme caution when it comes to customer satisfaction and product quality. In fact, product quality and customer satisfaction are our number one priorities, and we have proven this over and over again by standing behind our products 100%. Our reputation speaks for itself.
Q. Why should I purchase my teleprompter from you instead of some other teleprompter company?
A. There are many reasons—first, our great prices. Other companies cannot give you these great products at anywhere near our prices. Second, we provide a high level of customer care. When you call us for customer support, you will always get the help you seek. We have proven over and over again that we go the extra mile to earn our customers’ trust and respect. The last and most important reason is our software. You will find our software to be the most comprehensive, easiest to use, most robust prompting software in its class. When we showcased our newest software at the 2009 NAB, we impressed everyone who saw it, including the owners of our toughest competition. It is hard for any other teleprompter company to deny that our software is better than theirs, but you can judge this for yourself! Download the free 30-day trial and start experiencing the power of ZaPrompt Pro today!
Q. Why is there only a downloadable version of your software?
A. To keep down the costs of our great products, we only provide a downloadable version. However, if our customers want a hard copy, there is nothing stopping them from burning the installation files to a CD once they have been downloaded from our server.
Q. Why can’t I add items to the shopping cart on this website?
A. You need to have cookies enabled in your web browser to add items to your shopping cart. Follow your browser’s instructions on how to enable cookies.
Q. How come some products ship the same day and other ship in 3-5 days?
A. Some items are drop-shipped from the manufacture, which increases the order processing times. Other items have to be assembled before shipping.
Q. Is there a warranty on your products?
A. All products manufactured by Gilbert and Company Inc. come standard with a 3-year limited warranty. You may contact us at (800)634-5017 or email us at sales@telmaxteleprompters.com to discuss any limitations on the warranty of the product in which you are interested.
Q. Can I pay using PayPal?
A. Yes. We accept PayPal as well as all major credit cards.
Q. How do I get my software?
A. When you made your purchase, you created an account. Log into your account and find your ZaPrompt Pro serial number, and the download will appear in your account’s download section.
Q. The serial number I got with ZaPrompt Pro won’t activate the software. What should I do?
A. Oftentimes our customers confuse the serial number for the activation key for ZaPrompt Pro. To activate ZaPrompt Pro, you need to have access to the Internet, preferably with the computer where you are installing it. Once you hit the activation button at start up, you will see a link that will take you to a secure activation website. You will use your serial number at this website to obtain your activation key. This activation key is what you will enter at the activation window of ZaPrompt Pro. There is step-by-step instruction on how to do this in your download folder.
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